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Zareena Tasneem Communication Engineer

United Arab Emirates ZT-CV-MBRSC.docx

Zareena Tasneem

Mobile: 00971-559669471

[email protected]

To utilize my professional experience, education & abilities for the achievement of the organization’s goals and advancement of professional career.



Engineering  graduate with professional experience of over 18 years in multinational environments with a result oriented approach in handling all aspects of work including demonstrating & performing management functions such as planning, scheduling, organizing, tracking & reporting progress to ensure the profitable achievement of organization’s goals.



Bachelor of Engineering in Electronics and communication, Gulbarga University, March 1999.
Certification inInformation Technology Infrastructure Library (ITIL V3 Foundation), 2015.
·         Certification in IATA Airport Operations in the year 2012.

·         Completed Training &currently pursuing Project Management (PMP) Certification.



Excellent interpersonal and management skills.
Effective communication skills.
Effective team player.
Exceptional organizational skills to meet required deadlines.
Result oriented approach to problem solving.
Knowledge of operational characteristics, services, and activities of airports.
Knowledge of project management approaches.
Knowledge of Software development lifecycle.
Knowledge of project management approaches.
Prioritizing and managing many open cases at one time.

Operation & Maintenance of Wireless TETRA  RADIO systems /ICRS
Integrated Communication & Reporting System(ICRS) Console design  using Console designer Tool
Database Management
Data Analysis & Technical Reporting/writing
Project Management Frameworks & Tools
IT Service Management Frame work & Tools
Requirements Gathering & Analysis
User Acceptance Testing (UAT)
Project Management
Enterprise Implementations
Risk Management
Knowledge of Business Intelligence Tools.
Operating Systems (Windows Client Server, Linux)
Working Knowledge of Telephony/VOIP systems
Knowledge of IP/Data networking concepts.


I) Dubai Airports                                                                                                    Apr 2008 till date


a) Specialist Telecom, Radio Services, BT Communications                          Oct 2008 till date

Job responsibilities:

Providing technical support to Dubai Airports TETRA Radio /Integrated Communication & Reporting System users on Service delivery & Request fulfillment & support them on the changing needs.
Define tasks and follow up with Line Manager.
Execute preventive maintenance activities for TETRA RADIO systems.
Real time monitoring of TETRA network.
Carry out regular functionality checking of systems.
Collaborating in the planning of new product decisions and enhancements to existing applications.
Monitor the performance of the Network and systems & Prepare reports for service availability of TETRA radio system performance.
Perform analysis on radio frequency & Provide inputs for IT Capacity and IT Service Availability Management.
Responsible for analyzing the requirements for end users & stakeholders and assisting in implementing solutions for enhancements &integrations.
Preparing business cases, requirement analysis and planning for new projects. Discuss tasks and activities related to projects with relevant project lead.
Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications.
Providing training to end users on new products and solutions.
Co-ordinate with service provider, vendors and stake holders on operational, project management & Change Management.
Tracking technical developments from suppliers and service providers. Preparing technical specifications for reviewing & evaluating the new and existing products.
Create and maintain project schedule and database documentation, and act as liaison between all departments.
Conduct the system handover audit (SAT &UAT) from vendor & customer for provisioning of ICRS services.
Collaborated with on-site and off-shore developers and other analysts to implement functional specifications until achieving stakeholders’ desired end results
Prepared instruction manuals and developed and maintained operational and technical flow diagrams using Visio and PowerPoint.
Designed training programs/authored training procedures and user guides.
Wrote test scenarios and participated in system testing.
Identified and replicated intricate and inconsistent issues, analyzed them, prepared root cause analysis (RCA) reports, found the root cause and fixed them after proposing the solution to client.
Maintain and emphasize trusted documents are conveyed confidentially.

Tracked progress of the Integration implementation and communicated status during the implementation.
Ensured timely delivery of solutions per customer SOW.
Facilitated User Acceptance Testing process.
Support the selection and procurements of telecommunication parts and modules for the Radio Communication systems at Dubai Airports.
Share knowledge and information with relevant employees based on needs
b) Radio Technician                                        April 2008 to October 2008

Job responsibilities:


Analyze the open tasks & services and to follow-up the same with team members.
Act as a point of contact for internal & external customers who raised incidents or requests/interactions through Service line/Service Hub on TETRA Radio/ICRS.
Repair & Programming the radios according to the customer requirements and comply with the preset standards.
Execute preventive maintenance activities for TETRA RADIO systems.
Real time monitoring of TETRA network.
Carry out regular functionality checking of systems
Logging customer complaints & provide adequate timely support.
Coordinating with vendors for maintenance of Network and systems.
Assist in the planning and coordination of special airport events.
Ensure to follow the effective numbering plan of tetra terminals.
Ensure the functionality of dispatcher, Programming & testing equipment’s.
Prepare & maintain the Operational statistics & System availability report for the operational analysis.
Conduct periodic Asset stock checks for radio system spares.
Ensure that the services &quality are maintained in the services deliveredby vendors
Ensure the updating in database & related documentation of Radio services is up to date.
II. APEL RADIO COMMUNICATION LTD, INDIA                                Feb 2004 – Apr 2007

Role: Communication Engineer

Job responsibilities:

Responsible for maintenance, servicing, testing and trouble shooting of different electronics and communication systems (VHF-UHF) such as VHF systems, Wireless radio telephone systems single channel and 2/2 channel, digital pair gain systems, voice frequency amplifiers, repeaters, dual tone multiple frequency telephones, voice network systems, different types of filters from subassemblies to component level.
Pre-design survey for preparing system proposal
Assist in design of Status Indicator system
Execute the Installation/ Commissioning of VHF systems
Prepare/ maintain necessary documents/records.
III. Sharda Engineering Ltd, INDIA                                     Sep 2002 – Dec 2003

Role: Testing Engineer

Job responsibilities:

Responsible for testing of  various types of Antenna (CDMA, GSM, YAGI, PATCH PANEL etc.)
Pre-design survey for preparing system proposal
Responsible for finding the characteristics of Antennas and making changes according to the department of Telecommunication. Prepare/ maintain necessary documents/records.
·         Responsible for testing of Electro Magnetic Interference filter used in AIRCRAFT.


III. Hindustan Aeronautics Ltd,                                    Jul  1999 – Aug 2002

Role: Graduate Engineer

Job responsibilities:

·         Responsible for initial checking, calibration, testing and trouble shooting of below mentioned instruments of different make such as HP, R&S, TEKTRONICS, WAVETEK, AVANTEL, SYSTRON & DONNER used in AERO design.

·         Generated worksheets to streamline process and coordinated with other technical teams to carry out the tasks at the stipulated time without affecting end users.

·         Handled the task of maintaining proper record of tested products.


Personal Details:

·         Nationality     :        Indian

·         Date of Birth  :        15 February 1977

·         Marital status :        Married

·         Driving           :        Valid UAE driving license