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Samer awf Custmer Service Manager

uae Samer-Awf-2018.pdf
customer servicesEducation

Samer J. Awf

March 2, 1975, Married

+971 50 3317582

+971 50 3317584

[email protected]

linkedin.com/samer-awf
Professional Objective:

Seeking for Managerial position in ((Operations, Customer Service, Administration)) where my experience can make a positive contribution..

 

Professional Summary:

–    Qualified by years of experience in Customer and student Services, Administration, Operations and Data Control.

–    Hard-working professional can quickly adapt myself to working in fast-paced changing environments. work under pressure and meet deadlines while producing quality work.

–  Specific areas of expertise includes:

* Managing educational databases       * Reports and documentation

* Student registration                           * Training and staff development

* Promotional activities                       * Communication                                           * Process Improvement                                                   * Attentiveness

* Public Relations                                * Service Orientation

* Decision Making                               * Leadership & Supervision

 

 

Work Experience:

Jun 2015 Till now

Abu Dhabi Vocational Education and Training Institute, Al Ain, UAE

Male Campus Monitor Officer + Pervious position duties.

– Monitoring Male campus.

– Supervision of students in male building during the school day.

– Assist with extra-curricular activities including athletic events.

– Monitor the arrival and departure of students.

– Observe students during passing periods between classes.

– Report to the appropriate administrators any incidents of bullying.

– Report to the appropriate administrators violations of campus policies.

– Deal with immediate emergency medical situations in line with First Aid training and campus Policy.

– Monitors and ensures a safe working environment.

– Ensure the safety and security of physical assets on the campus.

 

Nov 2008 to Jun 2015

Abu Dhabi Vocational Education and Training Institute, Al Ain, UAE

Student Services Coordinator.

–  Provide many kinds of statistic reports.

–  Communicate with prospective students, applicants, institute graduates and others seeking information

On admissions standards.

–                                           –  Organizes and archives data and records.

–    Assist in planning and managing the application and registration process for students.

–    Provide high quality support to all students to ensure their success at ADVETI.

–    Update student database system and other electronic systems used in relation to student attendance

Discipline issues and Action taken.

–    Handle students appeals, withdraws, return to study and suggestions made by students and follow up on

Implementation of action, and provide feedback to students, Head teachers and student administration

Manager.

–    Produce Letters relating to student attendance and performance as required.

–  Follow up and action student requests to withdraw defer and return to studies.

–  Follow up on Complaints from teachers re student issues.

–  Contact students via phone, SMS or e-mail to follow up.

–  Provide administrative support to the student services section and others areas when required.

–  Maintain and monitor statistics for admission and registration for all Campuses.

–  Provide training as required for implementation and maintenance of Banner.

–  Issue the Students Manual attendance.

–  Issue of letters to students (staff and non-staff) as request.

–  Print the results of students for exams quarterly and distributed to students at the beginning of each

Semester.

 

Jun 2007 to Oct 2008

Abu Dhabi University, Al Ain, UAE

Student Administration Coordinator.

– Coordinate all student matters between faculty, students and management.

– Supervising the registration of new students in TAWTEEN program and their applications with the

Directors of departments.

– Provide reports on students’ data and develop statistics when required.

 

Jan 2004 to May 2007

Al Fouad Exchange Est. Dubai, UAE.

Customer Services supervisor

–    Managing and supervising of remittances and money exchange Counter.

 

May 2001 to Dec 2003

Lari Exchange Est. Abu Dhabi, UAE.

Customer Services & Teller Officer.

–  Provide Customer Services qualities in terms of receiving and proceeding orders.

–  Manage all of the internal and International money transactions.

 

Jun 1998 to Apr 2001

Al Bader Exchange. Abu Dhabi, UAE.

Customer Services & Teller Officer

–  Provide Customer Services qualities in terms of receiving and proceeding orders.

–  Manage all of the internal and International money transactions.

 

Jun 1995 to May 1998

Al Haitalani for trading Est. Aleppo, Syria.

Customer Service & Data Entry Officer.

– Receive requests for transfer of funds from all branches and customer.

– Entering deposits, money transfer order into System..

 

Education:

Diploma in Computer Engineering, Since 1998

Mediterranean Institute of Mechanical Engineering and Electrical, Aleppo, Syria.

 

 

 

 

 

Workshops, Courses and Seminars:

Jan 2018, Online EHS Training Courses in safety learning, Organized by Abu Dhabi Vocational Education and Training Institute Al Ain, UAE.

 

Dec 2017, EHS Traning Course, Organized By MOE in corporation with Abu Dhabi Vocational Education and Training Institute Abu Dhabi, UAE.

 

Mar 2017, Emergency Response Training Course, Organized by SANID in corporation with Abu Dhabi Vocational Education and Training Institute Al Ain, UAE

 

Dec 2014, Ellucian 2014 Middle East Seminars, Organized by Ellucian USA CO. in corporation with Abu Dhabi Vocational Education And Training Institute. Dubai, UAE

 

Mar 2012, Fire warden’s course, Organized by Security and Safety department in corporation with Abu Dhabi Vocational Education And Training Institute. Abu Dhabi, UAE

 

Sep 2009, Banner Training Workshop, Organized by Abu Dhabi Education Council in corporation with Abu Dhabi Vocational Education And Training Institute. Abu Dhabi, UAE.

 

Apr 1997, Data Control Course, Organized by (Al Amin), Aleppo, Syria

 

Certificates:

Jan 2018  Communication Interactive Certificate

Driving Safety (International) Interactive Certificate

DSE Interactive Certificate

Electrical Safety Interactive Certificate

Energy Efficiency Awareness (All Staff) Interactive Certificate

First Aid in the Workplace (Employees) Interactive Certificate

Induction Safety Interactive Certificate

Office Safety Interactive Certificate

Risk Assessment Interactive Certificate

Teamwork Interactive Certificate

Non 2017 BULATS Certificate

Mar 2017 SANID Certificate

Dec 2014  Customer Service training course.

Jun 2013  IC3 Certificates.

Mar 2012 Fire warden’s course

Jul 2011   Certificate of Appreciation.

Jun 2011  Letter of Recommendation.

Feb 1998  Operation and investment of personal computers Certificate.

Education

1994-1998 Diploma in Computer Engineering at Mediterranean Institute of Mechanical Engineering and Electrical