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Saed Odeh Reyahi Senior Engineer at LG Electronics(Mobile Technical Support Engineer )

Jordan Eng.Saed-Reyahi-CV.doc

• Mobile Technical trainer ( For Iraq,Syria,Lebanon,Palestine & Jordan Countries ) – Hardware repair training courses [ Level1,Level2,Level3 ] – Software repair training courses [ Level1,Level2,Level3 ] • Service centers operation setup & Management – Monitor Technicians repair Productivity – Monitor and solve daily pending repairs – Monitor Reclaim Repairs & causes – Monitor Cancel Repairs & causes – Manage and response voice of customers ( VOC Complains ) – New line up model test & train – Quality issues support [ analysis reports, rework , factory advice] – Software solution support & test – Service centers data analysis reports [Repair around time, long pending, reclaim] – GERP Systems admin & support – Testing tools support – Customer satisfaction support (reply customer e-mail ) – Expand service network – Spare parts Forecasting support for initial, normal & urgent orders ( Fill rate & turn over ) – Market visit & support – Data analysis reports • Product Quality Control – QIR reports to factory – Quality data analysis – Rework – Compensation – Follow up • Service Center Direct Manager – Worked as service center manager for Samsung authorized service centers in Jordan country ( 6 years ) • Sales experience – Brand shop manager for Samsung mobiles sales of point – Distributing LG POP materials to all LG Brand shops – Re-Branding LG shops ( specially the Service collection points ) – Brand shops Stock & defect study – Sales records & monitoring ( Sell in, Sell through & Sell out ) – Weekly market visit to LG Shops • Wireless networks construct (Base stations ) – Constructing wireless mobile networks (BSC,MSC,GMSC,VLR) for walky-talky wireless mobiles – Maintenance of wireless mobile (walky-talky), pager, power supply and antennas