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MUSTAFA ALI Front Office Manager

United Arab Emirates 4000 DHSEGP / hour CV_PDF.pdf
Management & Finance

I hastened to submit my resume for your review. As a highly organized office manager and team leader with more than 11 years of experience overseeing front desk operations and staff, I am prepared to significantly contribute to your hotel’s objectives. Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems.. Highlights of my experience include… • Overseeing administrative support functions—including meeting coordination, financial reconciliation, scheduling, and issue resolution—while handling all guest concerns in a courteous and professional manner. • Recruiting, hiring, training, developing, coaching, and supervising front office / desk team members to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures. • Communicating regularly and effectively with cross-functional departments such as Guest Services, Concierge, Bellman, and Shuttle Service. • Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems. My skills in front office leadership and general administration have been finely honed, and I am confident my additional strengths will readily translate to your environment.