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Maria Asuncion Bernal Customer Service Representative Call Center, Quality Auditor

United Arab Emirates MaBernalResume.docx1975198758.doc
CALL CENTER AGENTCALL QUALITY MONITORINGCUSTOMER SERVICEMS EXCELMS OUTLOOKMS POWERPOINTMS WORDREPORTING USING EXCEL
customer services

• 10 years work experience in the field of Customer Support through phone and email (Customer Service, Billing and Technical Support). • With experience in Admin/Clerical task. • Can effectively and efficiently multitask, very good with system navigation, a fast learner and a team player. • Proficient in using MS Office Applications such as Excel, Word, Powerpoint and Outlook. • Holder of a Bachelor’s Degree in Information Technology.

Education

APRIL 2002 - MAY 2006 BACHELORS DEGREE IN INFORMATION TECHNOLOGY at ICCT COLLEGES

Experience

APRIL 2008 - FEB 2010 SUBJECT MATTER EXPERT / TECHNICAL SUPPORT REPRESENTATIVE at PACIFIC HUB CORPORATION
MARCH 2010 - MARCH 2012 TELESALES ADVISER at SYKES ASIA
MARCH 2012 - JUNE 2017 CALL QUALITY ANALYST / CUSTOMER SERVICE CALL CENTER AGENT at CONVERGYS PHILIPPINES