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Khaleel ur Rahman Admin I HR I Operations I IT Engineer

Dubai, United Arab Emirates Khaleel-CV.pdf
customer servicesManagement & FinanceTelecommunicationsWeb, Software & IT

Khaleel Ur Rahman

Mobile: +971 – 50 545 0465

Email:  [email protected]


Seeking a challenging position in the strive for excellence with dedication, proactive approach, positive attitude and passion towards the work that will fully utilize my abilities in the best possible way for the fulfilment of personal and organizational goals. I assume a position of responsibility at an appropriate level in your esteemed organization, which will utilize my background abilities.


Organization  :    Wipro InfoTech

Duration          :    23rd Sep 2013 – 19th Feb 2016

Designation    :    Application Management Engineer

Project            :    Integrated Talent Management System – Talent Transformation


Integrated Talent Management System (ITMS) is an E-Learning, Training and Development tool for all the Wipro employees where in it provides a wide range of trainings to its employees to enhance their Technical and professional skills.



·         Providing End User Support by resolving the technical issues facing by users in front end.

·         Tracing issues with the complete knowledge of both functional and technical aspects of the application.

·         Logging Incident tickets on behalf of users with regards to their course issues.

·         Following up the incidents till closure in Service Connect/E-Helpline tool and updating the user on resolution and status of issue.

·         Diagnosing the issues at first level and giving solution within TAT.

·         Remotely diagnosing and resolving user’s technical issues using Cisco WebEx Tool.

·         Scheduling of Assessments and E-Learning Courses to the users based on their Project Requirements.

·         Updating assessment scores from backend for the users who have completed their respective E-Learnings.

·         Maintaining Team’s SLA.

·         Testing Online Course Modules.

·         Handling and resolving high level escalations as End User Support.

·         Working in co-ordination with backend teams to fix the End users issues and queries.

·         Application front end changes such as Credit point, mapping relevant skills as per employee reference level, updating employee data in their Learning page.

·         Coordinating with development team with respect to My Learning portal changes to fix the End users concerns.

·         Monitoring Tickets flow and highlighting development team for permanent fix.

·         Preparing age wise productivity and MIS reports to send to the senior management.


Organization  :    Al Naaji International Est.

Duration          :    28th Feb 2016 – 18th Oct 2018

Designation    :    Business Analyst/Admin – HR & Operations


·         Developing solutions to business problems.

·         Documenting service provided to customers.

·         Managing customer requirements at the project level to help in fulfilling their needs.

·         Conducting meetings and presentations to share ideas and findings.

·         Effectively communicating insights and plans to team members and management.

·         Gathering critical information from meetings with various stakeholders and producing useful reports.

·         Working closely with clients and managerial staff.

·         Allocating resources and maintaining cost efficiency.

·         Ensuring solutions meet business needs and requirements.

·         Managing projects, developing project plans, and monitoring performance and ensuring timely completion of projects.

·         Serving as a liaison between stakeholders and users.

·         Managing competing resources and priorities.

·         Preparing costings and quotations.


·         Appointment of manpower consultants

·         Conducting recruitment drives and head hunting

·         Conducting Induction Trainings

·         Application of visa – business visit and employment

·         Arrangement of medical checkup and making of residence card

·         Renewal of visa/residence card

·         Employee leave management

·         Employee attendance management

·         Preparation of salaries

·         Employee Performance Evaluation

·         Maintaining employer and employee relationship

·         Event Management

·         Coordination with clients

·         Attending to and resolving employee disputes

·         Maintaining client relationship


·         Hard worker, willing to perform challenging tasks as well as keen learner.

·         Good analytical capabilities with excellent verbal and written communication skills.

·         Excellent team player, ability to work on projects which require individual contribution with minimal supervision.

·         Ability to deliver within short time frames and meeting tight deadlines.

·         Team Management.


·         Interested and very quick at learning emerging technologies.

·         Self-Motivated, Confident, Creative, Enthusiastic, Result Oriented.

·         Quick thinking with good analytical skills and communicative skills.

·         Can rapidly adjust to different environment and work conditions.

·         Ability to work well under pressure and handle multiple tasks.

·         Highly motivated works well both independently and as a part of team.


·         Master of Commerce (M.com) from Karnataka State Open University, in May 2015.

·         Bachelor of Commerce (B.com) from University of Mysore, in May 2013.

·         Advanced Diploma in Software Technology (ADST) from Electronics Corporation of India Limited, in April 2013.


Name                          : Khaleel Ur Rahman

Address                       : Mysuru, Karnataka, India.

Mobile No                  : +971 – 50 545 0465

E-mail                          : [email protected]

UAE Address               : Building No. 60-62, Flat No. 07, Al Karama, Dubai – UAE.

Marital Status            : Single

Sex                              : Male

Languages known      : English, Kannada, Hindi, Urdu and Arabic (Beginner)

Passport No                : N1330084

Visa Status                  : Visit Visa – Valid Till 10th April 2019


I hereby declare that all the above information given by me is true to the best of my knowledge.