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Jeniefer Norcio Coordinator

UAE 10EGP / hour Jhen-ADMIN-.pdf
customer services

JENIEFER NORCIO ADMIN / SECRETARY
PROFILE
Provide high administrative support to the Manager. Requires discretion, confidentiality, a good understanding of technical and business vocabulary and a very in detailed knowledge of the organizations. I am confident and approachable individual who has the commitment enthusiasm and
EDUCATION
JOSE RIZAL UNIVERSITY,
1999-2003
BACHELOR OF COMPUTER SCIENCE
AMA COMPUTER UNIVERSITY
2007
CAREGIVER COURSE
CONTACT
PHONE:
055-771-7872
VISA STATUS:
VISIT VISA
Until May 10,2019
KNOWLEDGE, SKILLS AND ABILITIES

 Knowledge of telephone consoles and related equipment.
 Knowledge of customer service standards and procedures.
 Ability to speak, read, and/or write English.
 Knowledge of international andor conference call telephone dialing procedures and protocol.
 Ability to verify data input and correct errors.
 Knowledge of campus telephone system dialing procedures.
 Ability to interact and communicate with people over the telephone, often in stressful situations.
 Basic data entry and/or word processing skills.
 Knowledge of policies and procedures for the imparting of directory information over the telephone.
WORK EXPERIENCE
M. Ubis, Inc. – Admin cum Secretary (PHILIPPINES)
July 2017 – December 2018  Preparing letters, presentations and reports.  Acting as a first point of contact: dealing with correspondence and phone calls.  Communicate with suppliers and clients.  Managing diaries and organizing meetings and appointments, often controlling access to the manager.  Booking and arranging travel, transport and accommodation organizing events and conferences.  Booking of local and overseas flights and hotel  Reminding the manager of important tasks and deadlines.  Typing, compiling and preparing reports, presentations and correspondence.  Managing databases and filing systems.  Implementing and maintaining procedures/administrative systems.  Liaising with staff, suppliers and clients collating and filing expenses.  Screening telephone calls, inquiries and requests, and handling them when appropriate.  Update and maintain office policies and procedures  Order office supplies and research new deals and suppliers
EMAIL:
[email protected]
REFERENCE
Al Bustan Center &
Residence
MR.RIADUL AREFIN
Assistant Manager
SKILLS
Advance MS Excel
75%
Advance MS Word
95%
Advance MS Power point
95%
Advance Opera System
95%
TRAINING
 TELEPHONE SKILLS
 CUSTOMER SERVICE
 CUSTOMER COMPLAINT
 FIRE SAFETY TRAINING
 MS OFFICE WORD /
EXCEL/POWER POINT
APPRECIATION
Employee of the month
” September 2014″
AL Bustan Centre & Residence
Al Bustan Center & Residence – Coordinator (order taker) U.A.E
April 08, 2012– May 14,2017
 Prepare and disseminate correspondence, memos, and forms
 File and update contact information of employees, customers,
suppliers and external partners
 Support and facilitate the completion of regular reports
 Develop and maintain a filing system
 Check frequently the levels of office supplies and place appropriate
orders
 Make travel arrangements
 Document expenses and hand in reports
 Answer phone calls promptly, following proper telephone etiquettes as
trained and per the standards
 Record all incoming calls, ensure all messages are disseminated and
followed up accordingly
 Handle all issues pertaining to Lost & Found – receiving, recording,
storage, claiming and clearing
 Update and maintain all housekeeping files
 Update and print out of the Opera system for the room discrepancy
report by morning and afternoon and ensure to submit a copy to
Accounts and Front Office
 Arrange baby-sitting for guests and prepare attendance sheets for the
monthly payroll
Ramada Continental (Abuhail Deira) – Telephone Operator (U.A.E)
March 2010 – April 2012
 Answers incoming calls .Outside/In-house call.
 Directs call to guest rooms, staff, or departments through the
switchboard or PBX system. Places outgoing calls.
 Receives guest messages and deliver the same to the guest. Logs all
wake-up call requests and performs wake-up call services.
 Provide a professional first class customer focused service. Dealing
with a wide variety of people and queries in a helpful and courteous
manner, being sympathetic to the various needs of guest.
 Provide a professional, helpful and efficient customer service via the
Facilities Helpdesk to allow the effective reporting and follow–up of
Facilities faults, complaints and failures
 Operates switchboard and routes incoming calls to appropriate
departments.
 Performs various clerical duties as required, including logging and
routing incoming mail, light typing, and preparation of outgoing mail.