Log In

Don't have an account? Sign up now!

Lost Password?

Sign Up

Photo

Doaa ElNoamany Client Success Manager

Dubai, UAE
customer servicesmarketingsales

PROFESSIONAL EXPERIENCE
CLIENT SUCCESS MANAGER – ELMENUS.COM
Feb, 2018 Till Oct, 2018
1. Run Ads on our platforms according to package details sales team provide.
2. Work on a reporting system that best serves each client’s relationship.
3. Provide technical and product support.
4. Make periodic follow up and planning calls with clients to
ensure working on the same pace.
5. Support Account Manager’s with customer renewals,
proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, and strategic value and renewal timeframe.
6. Work collaboratively with the Marketing team to build Customer testimonials and referrals.
7. Identify potential issues within the Accounts and work with the wider business scheme to take timely and effective actions to resolve them.
8. Develop and maintain excellent working relationships with internal suppliers including Sales, Marketing and Finance ensuring open communication and timely requests for information and/or support.
9. Developing processes cross departments to ensure ease of communication and fully utilization of employees’ time.
10. Maintaining 85% retention of existing clients each month, in addition to cross selling other products to existing clients.
11. Working on a road map to the ordering project, including SLAs per request, supporting call center with a playbook on how to handle each situation, preparing documents with all scenarios to send to clients to avoid any financial conflicts in the future, putting a process for data collection per restaurant before on- boarding working closely with marketing team on building promo campaigns to our clients, as well as quality measurements for a better user experience.
ACCOUNT EXECUTIVE – COGNITEV (IN DUBAI)
March, 2017 Till Feb, 2018
1. Being the main liaison between advertising and media
agencies and their clients.
2. Contacting all Agencies and meeting with planners to
introduce our technology, so they would include it in their clients’ plan.

3. Getting briefs from media planners to understand their advertising and promotional needs, the budgets earmarked for these activities, target audience and other critical demographics, market and competition information and any other relevant details.
4. Preparing proposals accordingly with the info gathered.
5. Coordinating with technical team, to ensure campaigns
deliver clients’ objectives.
6. Always following up with past media planners and media
buyers from different agencies, to be included on their
clients’ plan, along with solicit new agencies.
7. Setting a forecasted target for each quarter and making
sure to be on target.
SENIOR CLIENT RELATION – MATRIX ADVERTISING LLC “CENTRO GLOBAL SOLUTIONS”
March, 2015 Till Feb 2017
1. Selling Digital marketing solutions to SMBs in the US, AU and Canada.
2. Interpret effectively with customers’ inquires and complains on the
telephone through following on working contact center procedures and create opportunities for up-selling to ensure customer satisfactions and achieve targeted revenue.
3. Responsible for retaining clients, maintain a positive image of the company and send reports periodically to clients.
4. Contact cancelled client so they could try out our services one more time.
5. Filling CRM system through accurate and on time filling customers’ data to ensure validity of information on the systems.
6. Achieving retention target of 80% of existing clients each month, in addition to upselling and cross selling other products.
TEAM LEADER & DELEGATE ACCOUNT MANAGER – CENTRO GLOBAL SOLUTIONS
April, 2014 – March, 2015
1. Tracking team’s numbers by sending reports on daily basis.
2. Listening to calls and Phone feeding agents in my team.
3. Holding one-to-one meetings and coaching sessions.
4. Handling campaign’s requests regarding different departments and
following up on it.
5. Motivating agents.
6. Attendance and KPIs of my team.
7. Making a new plan every month for the team.
8. Calculating each agent’s monthly performance “numbers of sales,
critical errors, complaints, Obstacles, development curve…etc.”
9. Preparing for daily meetings.
10. Handling any requests from my team “ex: vacations, more coaching,
listening to others calls, resignations, Hits problems, IT issues…etc.”
Page 2
Doaa Hisham ElNoamany

11. Attending calibration session with Quality department twice per month to make sure we’re all on the same page, when it comes to coaching agents.
12. Handling salary inquiries.
13. Calculating cancelation percentages in compliance with Quality
department by the end of each month.
14. Setting targets for my team and following up with them.
15. Following up on Authorized sales and callbacks.
16. Taking flags from my team and from other teams if necessary.
17. Dialing if there’s any extra time.
SALES CLOSER – CENTRO GLOBAL SOLUTIONS
Jan, 2014 – April, 2014
1. Selling medical equipment to seniors in the US.
2. Listening to customer’s requirements and presenting appropriately
and accordingly.
3. Negotiating the terms of an agreement and closing sales.
4. Gathering market and customer’s information.
5. Gaining a clear understanding of the customer’s needs and
requirements.
6. Negotiating the price quotas with potential customers and covering all
pricing objections, by building more value in our products and
services.
7. Making the necessary changes in the work processes and procedures to
ensure higher productivity
8. Achieving 110% of closing target each month.
SENIOR ACCOUNTANT – NOOR DATA NETWORK
Jan, 2012 – Dec, 2013.
1. Providing auditors with any requested documents or analysis.
2. Revision and preparation of the quarterly claim sent by Telecom
Egypt.
3. Maintenance and tracking of the Assets.
4. Providing Catalyst team “Oracle Implementation team” with ant
necessary information to support building the business cycles on the
ERP System.
5. Creating and maintaining the Suppliers database on Oracle with their
taxable information (WHT).
6. Responsible for Petty Cash (Temporary).
7. Revising invoices and issuing payments accordingly with payment
terms.
8. Keeping record of all prepayments and accruals.
9. Preparing Salary-related sheets each month (additions and
deductions).
INTERN – NATIONAL BANK OF ABU DHABI
Sep, 2010 – April, 2011
1. Worked as a Customer Service assistant for 3 months.
2. Worked as a retail officer assistant for 3 months.
3. Worked as a temporary branch manager personal assistant.
Page 3
Doaa Hisham ElNoamany

SKILLS
Language Skills:
– Excellent command of English language. “Spoken & Written”. – Excellent command of Arabic language. “Spoken & Written”.
Technical Skills:
– –

EDUCATION
Windows, Internet and Microsoft Office proficiency. Oracle ERP System:
i. AP Module. ii. FA Module. iii. GL Module.
Google Certifications:
i. AdWords Fundamentals.
ii. Search Advertising. iii. Display Advertising. iv. Analytics.

– –
SUEZ CANAL UNIVERSITY- 2010
B.A in Commerce – English Section Major: Accounting
Grade: Good
Page 4
Doaa Hisham ElNoamany