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Desmond Tumuna Security officer, customer service

U.A.E CSSO-DESMOND-TUMUNA-20xpo.docx
customer serviceslegalTelecommunications

Desmond Tumuna
Mobile : +971559663605, +254712262300
Email : [email protected]
Marital Status: Married
Nationality: Kenyan
Visa : residence visa

Profile

I am a highly confident, hardworking and proactive individual well rounded in the service industry with key efficiencies that include but are not limited to:
Exceptional communication and interpersonal skills
Flexible team player
Natural aptitude to catch on fast
Good working knowledge in computer maintenance, security officer and customer service.

Work Experience_______________________________________________________________
G4S Secure solution U.A.E, Dubai (RAK BANK, FAB BANK, Heriot-Watt University Dubai Campus, VFS Global)
(Customer service/security officer) November 2015 – up to date

• Protect entity buildings and ensure the safety & security of all visitors and property.
• Actively manage patrolling the parking lots and external ground.
• Keep records of all security incidents.
• Interact with the Police and Fire Departments in case of emergency conditions or
directed by policy.
• Manage the security of residents, visitors and other staff members.
• Responsible for vehicle checking and vehicle identification.
• Alert and watch every suspected vehicle or person.

Backpackers’ Nirvana (Kenya beds) March 2012 – Feb 2015
Kenya, Mombasa
(Computer technician)

Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.
Troubleshooting all computer related problems
Maintaining an accurate log of necessary maintenance and repairs
Offering suggestions about potential technology resources purchase
Giving network access to all employees and customers
Researching existing and prospective IT services and resources
Installing work stations and software.
Linking and setting up hardware equipment

Kadungo Shipping Contractors Jan 2008 – Dec 2011
Kenya Ports Authority (KPA),
Mombasa, Kenya
(Computer technician)

Provide technical support to businesses and individuals
Prepare computers for installation
Install operating systems and environments as needed
Install and configure hardware as needed
Lay complex networks using wires, modems, routers and wireless devices
Carry out regular computer maintenance duties
Perform preventive maintenance duties
Maintain logs for all computer activities

Academic & Professional Qualifications _____________________________________________
Security Industry Regulatory Agency (U.A.E)
2017 4th November SIRA Physical fitness exams
Dubai Police Academy (U.A.E)
2016 24th – 28th January Department Of Protective System (DPS)
National Security Institute (NSi) Abu Dhabi U.A.E)
2015 21st -25th November Private Security Business Department (PSBD)

G4S Training Centre (Abu Dhabi U.A.E)
2015 12th -18th November Basic Security Guard Induction Course

High-grade Computer Institute
2003 – 2004: Computer maintenance and Application Certificate Course
(C T Level One & Two)
Secondary Education:
1998 – 2001: Mombasa Baptist High School
Kenya Certificate of Secondary Education
Primary Education:
1988 – 1997: St. Augustine Preparatory School (S.A.P.S.)
Kenya Certificate of Primary Education.

Languages____________________________________________________________________
Language Level of Fluency
English Fluent
Swahili Fluent

Technical Skills________________________________________________________________
Skills Level of Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) Excellent
Internet and Email (IE, Mozilla Firefox, Google Chrome, Yahoo) Excellent
Windows (XP Professional, Vista, Windows 7,8,10) Excellent

References________________________________________________________________
Upon request.

Education

1998-2001 Kenya Certificate of Secondary at Mombasa Baptist High School
2003-2004 Computer maintenance and Application Certificate Course at High-grade Computer Institute

Experience

2015- upto date Security officer at G4S security company and