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Amal Hamdy Raouf HR , customer service

United Arab Emirates A.Hamdy-Resume.doc
customer services




Amal Hamdy Raouf Awad


Cell  :-  +971529618462

E-Mail   :- a[email protected]

Date Of Birth  :  24 / 11 /1986


Dynamic and highly accomplished events Professional offering 5 years portfolio of success coordinating Human Resources , Events , supervision .




Hamdan Al Shamsi lawyers and legal consultants                                                                     Feb 2015 –  Sep 2015

HR & Admin                                                                                                                              Dubai,U.A.E


·   Prepare and take approval for Salary Structure and Issuance of Offer letter of the selected candidates.

·   manage employee files,employee requests, recruitments, insurance, travel .

·   Documents to be collected and appointment letter to be issued.

·    Handling monthly payroll for employees.

·   maintaining performance appraisal form and training schedules

·   Back up to management (when leave/sick/capacity)

·   Preparation of employee contracts and letters of offer.

·   Create position descriptions as necessary.

·   Organise recruitment and selection including advertising and short listing applicants

·   Assist in the writing and updating of HR policies.

·   Ensure that the payroll packs are up to date with all relevant information ready for processing.




TNS  (Marketing Reasearch Company)                                                                                      April 2014  – Jan 2015
CATI  Supervisor                                                                                                                       Sharjah,U.A.E


·   Responsible for quality of interviews conducted

·    Real time training/coaching given to interviewers

·   Back up to management (when leave/sick/capacity)

·   Conducting interviews/ quality audits when required

·    Supervise a team of interviewers .

·    Responsible for the HR / files / contracts of the interviewers

·   Motivation of interviewers

·   Conduct regular stats meetings with interviewers.

·    Daily shift reports.

·    Daily/Weekly status reports.

·    Spot checks on quality of work of interviewers as supported by Quality Department.

·    Briefing interviewers on new projects.

·   Responsible for project deadlines.










Ministry Of Culture                                                                                                                          Feb 2012 –  Feb 2014

HR Coordinator                                                                                                                             Alexandria,Egypt

·    Setting up interviews when required.

·    Create employee file and checklist and follow to completion of staff file.

·    Prepare IT forms for joiners, ensure email address, access card, login id’s , desk and phone is ready for employee’s first day at work.

·    Medical insurance – additions, deletions & claim submissions done weekly.

·    Typing of all salary letters as requested.

·    Handle all employee queries about leave, medical.. etc.

·    Prepare timesheet reports on a monthly basis.

·    Maintain employee records on salary history, increases & bonuses given annually.

·    Monitor employee absences and raise any issues with HRD.

·    Process business card requests.

·    Provide Joiners & leavers report on monthly basis to Regional HR Director.

·    Follow up with IT to ensure email addresses are cancelled when employees leave .

·    Update all databases when employees leave.



Ministry Of Culture                                                                                                                           Oct 2009 – Jan  2012

Event Organizer                                                                                                                           Alexandria,Egypt

·    producing detailed proposals for events (e.g. timelines, venues , staffing and budgets).

·   managing a budget

·     coordinating venue management, caterers, stand designers, contractors and equipment hire.

·     Organizing facilities for car parking , security, first aid, hospitality and the media.

·     identifying and securing speakers or special guests.

·     planning room layouts and the entertainment program , scheduling workshops and demonstrations.

·     coordinating staffing requirements and staff briefings.

·     selling sponsorship/stand/exhibition space to potential exhibitors/partners.

·     preparing delegate packs and papers.

·     liaising with marketing and PR colleagues to promote the event.

·     liaising with clients and designers to create a brand for the event and organizing the production of tickets, posters, catalogs and sales brochures.





·   Postgraduate Diploma in Human Resources Management .(HRM) Alexandria University, Alexandria,Egypt 2013.

·  postgraduate Diploma in Business Administration (BA) Alexandria University, Alexandria,Egypt 2012.

·   Bachelor of Arts (Anthropology), Alexandria University, Alexandria,Egypt (2009) .



·   Languages:  Arabic (native), English (good)

·   Computer:  International Computer Driving License (ICDL) Certification (2011) (UNESCO)

·   HR and Business Administration:

O Human Resources Management HRM Certificate.                O Business Administration Diploma BA Certificate.



*Nationality               :     Egyptian                                                        * Visa Status               :     Resident ( Husband ) .

*Interests:     Music and sports.