Experience
2015-05         – 2017-11
Customer care representative
Vodafone Ireland
– Responding promptly to customer inquiries.
– Acknowledging and resolving customer complaints.
– Processing orders, forms, applications, and requests.
– Keeping records of customer interactions, transactions, comments and complaints.
– Ensure customer satisfaction and provide professional customer support.
2017-12          – 2018-12
Telesales Agent
Etisalat Emirates
– Contacting potential or existing customers to inform them about upgrading and new packages.
– Answering questions about products or the company.
– Asking questions to understand customer requirements and close sales.
– Meeting monthly and quarterly sales goals in accordance with targets.