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Ahmed Hassan Sales

Dubai Ahmed-CV-1804.pdf
customer servicessales

Work Experience

Sales Account Manager 02-17- Present


Develop positive relationships with clients

  Provide clients with solutions such as ELV, Security Systems, IT

infrastructure, Parking management, CCTV etc.
  Act as the point of contact and handle customers
  Generate new business using existing and potential customer networks
  Resolve conflicts and provide solutions to customers in a timely

  Set and track sales account targets, aligned with company objectives
  Suggest actions to improve sales and identify opportunities for growth
  Monitor sales metrics, And networking with our partner (MICROSOFT,


Etihad Airways, Abu Dhabi, UAE                                                                                                     08/10 – Present

Cabin Senior

§  Carrying out pre-flight duties, including checking the safety equipment

§  On boarding and facilitator for new Cabin Crew members

§  Planning staff training and carrying out safety training for crew members

§  Participate in ground operations pre and post flights

§  Reviewing Cabin Crew performance during flight

§  Direct and lead Cabin Crew members to ensure highest standard of safety and service throughout flight

§  Making announcements on behalf of the pilot and answering passenger questions during the flight

§  Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations

§  Giving first aid to passengers where necessary

§  Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead compartments

§  Completing paperwork, including writing a flight report


Emirates Airlines, Dubai, UAE                                                                                                          04/07 – 07/10

IT and Ground Operations

§  Handle and debug inquiries completely and accurately

§  Troubleshooting system and network problems and diagnosing and solving hardware/software faults

§  Installing and configuring computer hardware operating systems and applications

§  Support the roll-out of new applications

§  Alert Supervisor of issues or concerns that require escalation for complete resolution

§  Test efficiency of  newly installed applications

§  Maintain computer systems and networks

§  Participate in individual and team training/ meetings in order to ensure that knowledge is up-to-date


Arab African International Bank (AAIB)                                                                                09/04 – 02/07

Sales and Customer Service Representative

§ Handle customer enquires in a prompt and efficient manner

§ Use customer service skills to optimise each customer contact

§ Inform Supervisor of any issues or concerns that require attention for complete resolution

§ Upload customer data and other relevant information into the call centre database

§ Work with customer service manager to ensure proper customer service is being delivered

§ Provides quality service to both internal and external customers

§ Participate in training/meetings to ensure that knowledge is up-to-date


Training and Self Development

§ Stock Market Training – Provided by Concord International Investments                                                  03/06

§ Arab African International Bank (AAIB) – Banking Services (including all banking products)            02/06 – 03/06

§ Bank Misr – Banking Services (including all banking products)                                                               01/04

§ BBSA (Basic Business Skills Acquisition Program) – Provided by Amid East – Synergy MS Partner      05/03 – 08/03

§ Oracle Certified Professional – Provided by Synergy MS Partner                                                              09/03 – 02/04

§ Pathway to Higher Education (PHE) – Cairo University                                                                         05/04 – 06/04



University:                       Oracle University, Cairo                                                                               2003 – 2004

OCA (Oracle Certified Associate), SQL (Structure Query Language),

PL/SQL (Procedure Language of Structure Query Language)

University:                       Cairo University                                                                                          09/98 – 07/01

BSc Accounting and Business Administration








Computer Skills

·      Proficient in using the latest versions of Microsoft Office, Windows 9x, 00, AS400 applet

·      Building internet applications using Forms Developer 9i

·      Comprehensive knowledge of assembling and fixing hardware

·      Strong knowledge of database concepts



·      Excellent communication skills both written and verbal

·      Ability to speak openly and honestly while fostering an atmosphere of mutual respect

·      Advanced leadership skills

·      Exceptional customer service ethics, with high expectations for quality

·      Able to multi-task and prioritise jobs/assignments

·      Experienced in building very good professional relationships with internal and external customers, experienced working in multicultural environments with diverse group of people

·      Able to work well under stress

·      Ability to obtain and process information

·      Self-driven and highly motivated

·      Analytical and creative thinker

·      Influencing skills: I am a receptive listener and I  consults and seek input from others and I am influential and persuasive when appropriate

·      Demonstrated initiative and proactively achieved desired results; anticipated obstacles and demonstrated the ability to overcome and stay on track to achieve results

·      Detail Oriented

·      Team work


Organizational skills

·      Demonstrated ability to clearly define goals, create a plan of action and pursue to completion

·      Excellent planning skills with great attention to detail and ability to prioritize work

·      Striving to achieve perfection

·      Strategic thinker who demonstrates strong communication and interpersonal skills

·      Capable of looking at problems from different perspectives

·       Able to avoid the temptation of jumping to quick but sub-optimal conclusions

Arabic:                            Mother Tongue

English:                          Fluent (spoken, written, reading)


Other Personal Data

Marital Status:                  Single

Nationality:                      Egyptian

Driving Licence:              Yes